Q: Is that factory price? A: Yes,We assure you that all prices are based on factory.
Q: How long is the warranty period? A: Guarantee one year.
During the warranty period, we shall repair or replace the damaged part accordingly because of any damage due to quality problem.
Out of the warranty period, as in many years membrane materials and steel materials are still during the warranty period which is in charge by materials' manufacturers, once any of them has quality problem we shall contact their manufacturers to ask them to deal with it for you. (The warranty period of membrane materials please kindly check below answer. The warranty period of steel materials is 30-50 years.)
Q: Is your tent strong and stable enough? How about the wind loading? A: Yes,The main frameworks (upright support and roof beam) are manufactured with GB Q235 Steel/galvanized Steel or high impact extruded anodized aluminum so our tent structure is safe and strong and can resist wind up to 134-149 km/hr.
Q: What's the material of the cover,does it can last long time? A: The cover material is PVC, PVDF or PTFE. PVC can last more than 10yeaqrs. PVDF can last more than 15 years.PTFE can last more than 50 years.It has fabric inside,so it's very strong ,not easy to be torn.
Q: If the products need another process after I get it?
A: First of all to ensure production of products matching complete, batching enough and no need another process,no need welding,you can set it up.
Q: We are not professionals ,how to set it up only by ourselves,or can you come to my country to teach us?Does it is very difficult to install?
A: No,many clients from different countries built it up by themselves. Of course,our company can give your installation drawings with English description , or send your a video for building it up.
Please pay attention: 1). Most of our products use screws or smashing structures in the splicing position, which is simple and quick to install. If customers encounter problems in the installation process and cannot solve them after talking, we can provide professional technical personnel to guide the installation on site. 2). From design, production, installation to after-sales, we have a series of services such as pre-sales consultation, extended warranty, maintenance, technical guidance, and after-sales tracking. If you have any problems, we always here.